Within 10 days of receipt of your shipment (including gifts), you may return any of the following items to USA Emergency Supply.com, for any reason, for a refund minus a 15% restocking fee (we'll also refund the shipping cost if the product is defective, if not the customer pays shipping):
Exchanges of Damaged or Defective Items
USA Emergency Supply.com can exchange items only if they are defective or damaged. To exchange an item, please email us to arrange for exchange. There may be shipping charge assessed in the event of an exchange.
We'll notify you via e-mail of your refund once we've received and processed the returned item. You can expect a refund in the same form of payment originally used for purchase within 7 to 14 business days of our receiving your return. If your return is not due to our error, we will deduct the shipping costs from your refund.
Packing and Sending Your Return
Just a few simple steps:
In addition, if your return is not the result of our error, the shipping cost will be deducted from your refund.
All of this being said, please contact us today if something needs to be taken care of with your order - we're here to help and to make things right.